Premier Veterinary Group - Grayslake - 1810 East Belvidere Road, Grayslake

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Reviews about Premier Veterinary Group - Grayslake

• Hailey Schueneman
  ★ ★ ★ ★ ★
  The surgeon and all of the vets and nurses here truly saved my dog's life. Gus is a 12 lb Havanese who was attacked by two large dogs. The dogs severed his jugular vein, punctured one of his eyes, and left several more injuries. The doctors were waiting for us at the door and immediately got a compression on Gussy's jugular and got him into surgery. They provided Gus with around the clock care and never hesitates to take our phone calls and keep us filled in on Gus's condition and his progress. They treated my family and I with as much hospitality, compassion, and kindness as they possibly could have. It is because of this AMAZING team that my sweet boy is still alive today. I will certainly be recommending Premier to each and every person I know with pets. Although the specialty here is emergency, my family and I are considering the possibility of making Premier Gus' primary vet. They have been fantastic and the cost was 100% worth it. Prices are very reasonable considering the expertise of all of the doctors and the EXCEPTIONAL care with which they treat your pet. The receptionists are the most friendly people you could possibly meet. Premier Vets & nurses, you are our HEROES and we cannot thank you enough for what you have done. For you we are so grateful.
• Hailey Bishop
  ★ ☆ ☆ ☆ ☆
  I brought my 6 year old cat here a few weeks ago for a mouth injury that we weren't sure how it happened. We arrived, filled out paperwork and waited for 5 hours before we were in a room, without any time or wait recognition, nor did anyone come to check on my cat to see if she was okay... her tongue was out and she was breathing very heavy and frantic the entire time. She wasn't moving much before we brought her in either. When we finally got into a room, where we waited another 20 minutes to see a doctor, the doctor did a "exam", felt her body and jaw, then gave us a $1300 estimate to sedate my cat for x-rays for a jaw fracture... then she said if we did the x-rays they might not even show what (if anything) was wrong... The other estimate was for $500 worth of pain medication. She didn't diagnose my cat, didn't look thoroughly in her mouth and said my cat was "probably hiding her pain." I asked the Dr. for her professional and personal opinion of what to do, and she didn't answer, guide me or re-assure me of anything. She told me I was provided estimates and to decide. I was given dirty looks, and felt truly judged by the unprofessional and carelessness of the doctors and nurses. The doctor barely examined my cat and spent less than 5 minutes with us total. We were not a priority at all to the staff at Premier. After we denied the sedation, x-rays, and over prescribed pain medication, we paid and then was told to, yet again, wait to be discharged. At this point i have been there worried for going on 6-7 hours...we waited for another 30 minutes. After I asked to be emailed my discharged papers, as my cat has not been out of a carrier, eaten, drank or gotten to relax at all, a nurse came out and told us everything we already discussed in the appointment. Upon returning home, I was so upset with how we were treated and worried sick about my cat, I took it upon myself and looked inside my cat's mouth, and found that she had bit her tongue and was bleeding under her tongue...nothing was wrong with her jaw as she was eating wet food just fine... The Doctor never looked at her tongue or under, otherwise she would have seen this! I paid a pretty penny for someone to judge me and dismiss my animal after spending over 7 hours at the facility!!! She was seen by her primary vet the next day and treated. She's doing fantastic now! If it wasn't for me looking and examining closely, myself, who knows what could have happened. I am an animal lover and I knew it wouldn't be a fast process and I was also worried about the other pets! But, at least tell us a timeline or check on my animal! None of that nor did anyone care about me or my pet. It was truly the worst service experience I have had as a patient, let alone my pet. I will never recommend this place to anyone nor will I be returning.
• Kevin Marshall
  ★ ★ ★ ★ ★
  While on vacation in the area, our dog Mickey developed BLOAT and his stomach twisted - a life threatening condition. We immediately took him to premier where he was triaged and initially treated even before I finished the initial paperwork. Within the next hour Mickey was in surgery with Dr Ryan to correct his condition. I was immediately contacted by Dr Ryan following the surgery to update me in Mickeys condition and that the prognosis was extremely good.
  
  Mickey spent the night at the hospital and we picked him up the next morning. We were able to speak to the surgical nurse when visiting with Mickey at pick up. She went over all the instructions and answered all of our questions. Our final paperwork included a copy of the LOG detailing all of mickeys care and observation during his entire stay.
  
  I can honestly say or beloved pet Mickey would be dead if not for the folks at Premier. Not only did they save his life, they performed an exemplary service all around. Thank you for all of your care concern and service!

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